Diagnosing Odd Issues on Your Computer

Occasionally things end up “missing” from the EBS Portal. There are a number of things that can cause that. Below are directions to diagnose which odd thing might be happening to your computer.

That One Tile Was Here Earlier

It is possible to accidentally hide a tile or drag it to another place on screen. See the directions on how to clear personalization.

Just One Browser Fails (on One Computer)

It sometimes happens that Internet Explorer has an issue that other browsers on the same machine (Chrome, Firefox ESR, Edge) do not. If this happens, follow the directions to reset Internet Explorer.

Similarly, Mac users should only use Safari. If you attempt to use a browser on a Mac that isn’t supported (Firefox or Chrome), it can negatively influence what shows in Safari. Log into the portal with those other browsers, reset your personalization, and clear your browser history. Then log into the EBS Portal with Safari and do the same. Your tiles should be restored in Safari.

All browsers have a variety of settings that are recommended for the EBS Portal. Beyond these, however, there are dozens if not hundreds of settings and combinations of settings that can affect your browser. Sometimes un-installing and reinstalling the browser is the only option.

Problem Happens on All Computers, but Only to Me

When you start your computer at the beginning of your work day, you first log in to your department (or county's) network (e.g. CampusAD) using your departmental credentials (e.g. myself@unit.msu.edu). Then, you log in to the EBS Portal using your MSU NetID (e.g. myself@msu.edu). If you encounter an issue and that cannot be fixed by adjusting browser settings, try this.

Check to see if the issues “follows” you to other machines. That is, log onto a different computer in your unit using your departmental credentials (e.g. myself@unit.msu.edu). See if the issue reoccurs there (regardless of who actually logs into the EBS Portal). Additionally, have someone else from your department log onto YOUR machine using their credentials (theirself@unit.msu.edu). See if the issue is resolved on your machine regardless of who is logged into the portal.

If the issue 1) follows you to OTHER COMPUTERS using the same departmental credentials, but 2) other departmental log ins can successfully use YOUR machine, then you have a corrupt Windows Profile. Contact your desktop or network support team to have them rebuild your Windows profile.

Security Changes

If entire groups of tiles disappear at once, there may have been a change to your security of which you were unaware. Contact your departments security contact to see what roles you have. What tiles go with each security role is listed on the Who Gets What pages of this website.

Security for every person is rebuilt every night and sent to the EBS Portal in the morning. If you log in while this update is happening, you may find yourself temporarily lacking some security roles, lacking groups or tiles, or being prompted for an additional log in. This typically resolves itself later in the morning.