Mozilla Firefox ESR: Basic Settings

The information below is relevant for the Enterprise Business Systems (EBS) Portal and the HR and Payroll functions within the portal.  For information on compatibility with other EBS Systems, such as Finance and Business Intelligence, see the Compatibility Matrix.

Many applications require additional settings on the browser to work properly.  See detailed instructions below.

Default Browser

The default browser should be Internet Explorer. New windows opened from a different browser use the default browser, which can cause a problem if the default browser is not supported for that application.

  1. Search for the "Control Panel"
  2. Choose the Category "Programs"
  3. Select "Default Programs"
  4. Choose "Set your Default Programs"
  5. Under "Web Browser" click the browser that is displayed, and change it to "Internet Explorer"
  6. Close the windows


Allow Cookies

  1. Click the menu button and choose Options
  2. Select the Privacy & Security panel and go to the "Cookies and Site Data" section
  3. Select "Accept cookies and site data from websites (recommended)" to enable cookies

Allow pop-ups

Many links will open a new window. Make sure that the browser allows for pop-ups.

  1. Click the "Menu" icon at upper right
  2. Choose "Options"
  3. At left choose "Privacy & Security"
  4. At right, scroll down to the "Permissions" section
  5. Check the "Block pop-up windows" box
  6. Choose the "Exceptions" button
    1. Enter ""
    2. Then click the "Allow" button
    3. Then "Save Changes"
  7. Alternatively, you uncheck the "Block pop-up windows" box

Allow Downloads

There are two parts to allowing downloads:

  1. Part One
    1. Click the "Menu" icon at upper right
    2. Choose "Options"
    3. Choose "General" at left
    4. At right, scroll down to the "Downloads" section
    5. Choose "Always ask you where to save files"
    6. Close the browser window
  2. Part Two
    1. Type "about:config" into Firefox browser URL (you may be warned that this will void your browser warranty, but this is what Mozilla provides. Click "I accept the risk!" to continue.)
    2. Search for "" at top
    3. Make sure the following values are set. If they are not, double-click on the item and change them.
      1. = 3
      2. = 0
    4. Close the tab



Browsers should be set to have English as the first language.  Items may not display properly on screen if this is set to some other language.

  1. Click the "Menu" icon at upper right
  2. Choose "Options"
  3. Choose "General" at left
  4. At right, scroll down to the "Language" section
  5. Select the "Choose" button
  6. Make sure "English/United States" is at the top of the list (if it isn't, add it, then "Move Up" to the top)
  7. Close the tab


Having the zoom on the screen set to anything other than 100% can result in improper display of the screen, including a flickering screen. For most browsers, <control> 0 (zero) resets the zoom to 100%. Here are direction specific to each browser.

  1. Click the "Menu" icon at upper right
  2. Under the "Zoom" section, use the plus (+) and minus (-) buttons to set it to 100%
  3. Alternatively, use the keyboard and simultaneously select the Control and zero keys 

Allow Caching

If you disallow caching, cookies from the SAP GUI for HTML site are not accepted, and this will prevent the uploading of attachments.

  1. Click the "Menu" icon at upper right
  2. Open "Options"
  3. Then choose "Privacy & Security"
  4. Make sure that under the "History" section the setting for "Firefox will:" is set to "Remember history" The other options will not allow the portal to access the browser's file system.
  5. Close the tab


Add-ins can prevent items from properly displaying in browser windows. Below are directions for disabling browser add-ins.

  1. Click the "Menu" icon at upper right
  2. Open "Add-ons"
  3. Choose "Extensions" at left, For each extension, select the "Disable" if not needed
  4. Choose "Plugins" at left, For each plugin, select the "Never Activate" if not needed
  5. Close the tab