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CVS Caremark FAQs

What are the prescription drug co-pays?

For details about the prescription drug co-pays please click here .

What are specialty medications?

Specialty medications are used to treat chronic or rare conditions.

What is the maximum day supply I can receive for specialty medication?

You can receive up to a 34-day supply for a specialty medication.

What is a 4-tier drug program?

A 4-tier drug program provides prescription coverage at increasing co-pay levels depending on the medication. Generic drugs are included in the first tier, formulary-brand name drugs are considered second tier, non-formulary brand name drugs make up the third tier and bio-tech drugs are considered forth tier. If you have any questions regarding what tier a particular drug is covered, please contact CVS Caremark at 1-800-565-7105.

How can my physician or I find out what drugs are on the CVS Caremark Custom Drug List?

You can access this list on the CVS Caremark website at www.CVS Caremark.com or call CVS Caremark at 1-800-565-7105. In addition, MSU Pharmacies can tell you if a prescribed drug is generic, has a generic equivalent or is a brand drug covered by the MSU prescription drug program.

Are diabetic supplies covered under the MSU prescription drug program?

Test strips, syringes, lancets and insulin are covered by CVS Caremark, if you are enrolled in Community Blue. If you are enrolled in BCN, BCN will cover all diabetic supplies.

Are glucose monitors covered under the MSU prescription drug program?

Glucose monitors may be available at no charge through CVS Caremark.

Do I need to enroll in the prescription drug plan if I change health plans?

No, if you are enrolled in any of the MSU health plans, you will automatically be enrolled in the prescription drug plan.

Can I receive additional I.D. cards?

Additional I.D. cards can be obtained by calling CVS Caremark at 1-800-565-7105.

What is the difference between brand drugs and generics?

Some prescription drugs have two names: the trademark or brand name; and the chemical, or generic name. By law, both brand name drugs and generic drugs must meet the same standards for safety, purity, strength and quality. Many drugs are available in generic form. Generic drugs can save a significant amount of money, both for you and MSU. If you have any questions regarding generic drugs, call CVS Caremark Customer Service at 1-800-565-7105 or talk with your doctor or pharmacist.

Can I purchase long-term maintenance medications at a retail pharmacy?

Yes, however, you will be required to pay one co-pay for each 34-day supply obtained.

How does my child, who is a student away at college, obtain prescription drugs?

You can obtain additional CVS Caremark ID cards for your eligible children for retail pharmacy services since CVS Caremark has a nation-wide network of Participating Retail Pharmacies. Have your child call CVS Caremark Customer Service at 1-800-565-7105 to locate a participating pharmacy near where he or she lives. They can also locate a pharmacy near them by accessing the CVS Caremark Web site at www.Caremark.com . Your children can also use the mail service by obtaining a mail service kit and following the simple instructions. Mail service kits can be obtained from CVS Caremark Customer Service or by contacting MSU Human Resources at 1-800-353-4434.

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