Certificate Programs
HRD offers several certificate programs each semester. Each program covers a body of knowledge on a specific topic.
Building Blocks for Inclusion
The Office for Inclusion and Intercultural Initiatives in collaboration with HRD present this three-part certificate series. With a workplace-centered focus, each session provides opportunities for self-reflection. The series builds an understanding of diversity and inclusion concepts on individual, organizational and societal levels.
To receive the series certificate, participants must attend all three sessions. Please enroll in each session.
Essentials of Financial Administration at MSU
This series addresses MSU financial records processing and application of financial information. It provides participants with key information and resources applicable in their current or prospective jobs. To receive the certificate, participants must attend four sessions in an academic year. Required courses: MSU Accounting Procedures and MSU Payroll Practices and Procedures. In case that the MSU Payroll class is not offered during an academic year, another class may be substituted. Participants select two additional courses. more
Excellence in Customer Service
This certificate series addresses key skills necessary to provide excellent service to internal or external customers. In half-day sessions participants will learn what outstanding customer service looks like in their organization, how to identify customer needs, how to listen effectively to the customer, and how to deal with difficult customers in challenging situations. To receive the certificate, participants must attend four sessions. more
Excellence in Writing Workshop
This three-day workshop addresses key elements of professional writing applicable in any organization or work role. It covers skills necessary to express written ideas clearly, convincingly, and effectively in order to communicate the writer's intent to the reader. more
Excellence Training in Competencies for CTs
This eight-part program, combined with an individual development component, addresses several core competency areas for clerical-technical staff. To receive the certificate, participants must complete all eight sessions and an individual development activity. more
Foundations of Effective Business Communications
This four-session series offers participants skill enhancement in written, verbal, and face-to-face communication skills. Participants will build key communication competencies essential for any employee, regardless of level or type of work. A broad selection of courses allows participants to tailor the series to meet their specific needs. It is recommended that participants complete the series in one academic year. To receive the certificate, participants must complete four sessions in at least two focus areas. more
