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Organizational Success

Commitment to Continuous Quality/Process Improvement

Indicator Statements

  • Identifies and implements new processes and initiatives that help the customer/department accomplish its goals;
  • Translates ideas into specific tasks/actions to improve operations;
  • Actively seeks and suggests better ways of getting the job done, and learns from both successes and failures;
  • Creatively applies and actively shares expertise and best practices with other departments.

Continuous Learning / Development

Indicator Statements

  • Takes the initiative to learn new skills that would benefit the position and operational objectives;
  • Takes ownership of own professional development;
  • Learns from and seeks others' ideas and perspectives;
  • Acts as a mentor and/or encourages other employees to improve and develop individual skills;
  • Seeks feedback on performance;
  • Considers, evaluates, and incorporates others' suggestions about their own performance;
  • Continuously looks for new or nontraditional ideas to improve personal, team and operational effectiveness.

Creativity / Innovation

Indicator Statements

  • Injects originality into daily work through research, personal knowledge, and networking relationships;
  • Thinks "outside the box";
  • Brainstorms and encourages new ideas and solutions;
  • Takes appropriate risks.

Customer Orientation

Indicator Statements

  • Insists on and/or provides on high quality service for internal and external customers;
  • Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers;
  • Responds to customers' needs, questions and concerns in an accurate, effective, and timely manner;
  • Develops effective partnerships with customers;
  • Effectively and professionally works with upset customers, solving their problems;
  • Continually seeks efficient ways of providing services by minimizing procedural requirements.

Displays Vision

Indicator Statements

  • Thinks and considers possible future change;
  • Helps provide a clear customer-focused sense of direction for the team and co-workers to support the department's vision;
  • Develops and/or explains strategic action plans for practical use;
  • Inspires and energizes others to commit to vision;
  • Develops and refines vision to reflect constant and accelerating change impacting MSU.

Flexibility / Adaptability to Change

Indicator Statements

  • Displays flexibility and openness in daily work and encourages others to stay open to change, improvements, etc.;
  • Adapts own attitudes and behavior to work effectively with different people and situations;
  • Accepts and readily adapts to changing priorities, better ideas, strategies, procedures, and methods;
  • Maintains work effectiveness in new situations.

Leadership / Initiative

Indicator Statements

  • Views him/herself as part of the team, not above it;
  • Is flexible and easy to approach;
  • Builds positive working relationships with all staff;
  • Provides recognition;
  • Develops staff;
  • Personally models MSU's values, behaviors, and work practices;
  • Has personal credibility and high integrity;
  • Utilizes internal organizational resources effectively;
  • Anticipates and plans for future developments;
  • Tackles difficult problems and decisions, when appropriate;
  • Handles pressure and stress appropriately.

Teamwork / Cooperation (within and across units)

Indicator Statements

  • Openly shares information, knowledge and expertise with the team and co-workers;
  • Cooperates with other members to achieve the workgroup's goals;
  • Appropriately gives and is open to feedback from team/coworkers;
  • Puts accomplishing the interests of the University/unit ahead of accomplishing individual goals;
  • Actively works to remove barriers to team effectiveness;
  • Utilizes team members' skills to accomplish goals.
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