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MSU Human Resources >> Benefits >> FAQs Regarding Dr. Hina Shah Terminating from Aetna Dental

FAQs Regarding Dr. Hina Shah Terminating from Aetna Dental

Answers about Dr. Shah leaving Aetna Dental and how it affects you.

Why is Dr. Hina Shah no longer my dental provider?
Dr. Hina Shah informed Aetna Dental that she will no longer be a contracted provider as of July 31, 2011.

If Dr. Hina Shah was my dental provider, who will become my new dental provider?
Aetna has reached out to several dental providers and Dr. Shah’s members will be split among several mid-michigan contracted dental providers.
 
How will I know which dental provider I should seek dental services from?
Aetna will send new ID cards and a letter informing affected members of their new dental provider assignments.

When I receive my letter identifying my new dental provider assignment, what if I would like to change to a different dental provider?
If you would like to change your dental provider (at any time), contact Aetna’s Customer Service at 877-238-6200 to be reassigned.

What happens if I was currently in the middle of treatment with Dr. Hina Shah or need immediate access to dental care?
Contact Aetna’s Customer Service at 877-238-6200 and they can arrange appropriate treatment at the dental maintenance organization’s benefit levels.

As a result of Dr. Hina Shah leaving Aetna Denta, am I able to switch to Delta Dental?
No, you will not be able to switch to Delta Dental. This is not a qualifying event which would allow for benefit change(s) outside of open enrollment.
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