MSU Human Resources - Resolves Conflicts Constructively

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Resolves Conflicts Constructively

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Acknowledges personal responsibility in conflict situations;
Directly communicates with persons involved in disagreements;
Effectively manages conflict between organizational units with the appropriate individuals initially involved;
Identifies and constructively addresses disagreements which undermine performance;
Encourages people to bring difficult issues into the open;
Uses the strength of the facts, rather than the loudness of argument;
Resolves differences between people using persuasion, diplomacy and logic;
Keeps conflict resolution professional and not personal;
Manages conflict with others in ways that preserve good relations;
Offers open exploration of differing ideas and solutions within the team.