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Performance Review & Development > Conducting Effective Performance Reviews > Behavioral Competencies
Customer Orientation
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Indicator Statements
- Insists on and/or provides on high quality service for internal and external customers;
- Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers;
- Responds to customers' needs, questions and concerns in an accurate, effective, and timely manner;
- Develops effective partnerships with customers;
- Effectively and professionally works with upset customers, solving their problems;
- Continually seeks efficient ways of providing services by minimizing procedural requirements.
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