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Performance Review & Development > Conducting Effective Performance Reviews > Behavioral Competencies
Communicates Effectively
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Indicator Statements
- Communicates in an open, candid and consistent manner;
- Explains concepts and procedures clearly and completely while maintaining attention and interest;
- Displays sensitivity to ethnic and gender issues in verbal and written communications;
- Shows tact and diplomacy in dealing with others;
- Keeps individuals well informed of key organizational issues and needs;
- Keeps individuals informed about issues that may affect them;
- Keeps others informed on the status of assigned work;
- Delivers information effectively in a variety of settings including one-on-one, team setting, and presentations;
- Delivers information effectively in a variety of formats including letters, memos, analytical reports, and decision documents.
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